Privacy Policy

How Optionmomentumhub collects, uses and safeguards your personal information.

1. Overview

Optionmomentumhub Limited (“we”, “us”, “our”) operates the Optionmomentumhub boutique hotel at 27 Lake Esplanade, Queenstown 9300, New Zealand, and the website optionmomentumhub.vip. This Privacy Policy explains what personal information we collect when you visit our website or stay with us, why we collect it, and the choices you have.

We are committed to handling your information in line with the New Zealand Privacy Act 2020. We do not offer, and never collect data for, any online gambling or real-money gaming. Our services are delivered face-to-face at our physical premises only.

2. Information we collect

Information you provide

  • Booking details — check-in/out dates, number of guests, room preference, special requests.
  • Contact details — name, email address, telephone number.
  • Payment details — collected only through our secure payment provider when a deposit is taken; we never store full card numbers.
  • Correspondence — any messages you send us by email, WhatsApp or Viber.

Information collected automatically

  • Basic technical data — browser type, device, and the pages you visit on our website.
  • Essential cookies — only those needed to remember your cookie preference and keep the site working. See our Cookie Policy.

3. How we use your information

  • To process and confirm reservation requests and respond to your enquiries.
  • To deliver services during your stay, including concierge arrangements and spa bookings.
  • To communicate with you about your booking and, with your consent, occasional offers.
  • To meet legal, accounting and tax obligations in New Zealand.
  • To improve our website and the guest experience.

We process personal information because it is necessary to take action at your request before entering into a contract (your stay), to comply with legal obligations, and, where relevant, with your consent. You may withdraw consent for marketing communications at any time.

5. Sharing your information

We share information only with trusted service providers who help us operate — for example a booking platform, a payment processor and an email provider — and only the minimum required. We never sell your personal information. We may disclose information where required by New Zealand law.

6. Retention

Booking and accounting records are kept for as long as required by New Zealand tax law (generally seven years) and then securely destroyed. Marketing preferences are kept until you ask us to remove them.

7. Your rights

Under the Privacy Act 2020 you have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate.
  • Request deletion of information where retention is no longer necessary.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with the Office of the Privacy Commissioner.

8. Security

We use reasonable technical and organisational measures to protect your information, including restricted access, encrypted transmission where applicable and secure storage. No method of transmission over the internet is fully secure, but we work to protect your data using industry-standard practices.

9. Cookies

Our website uses only essential cookies. Full detail, including how to decline, is set out in our Cookie Policy.

10. Contacting us

To exercise any of your rights or to ask a question about this policy, contact our Privacy Officer: